Refund Policy

Last updated: October 13, 2026

At Foodzoid, we want every order to be a good experience. This Refund Policy explains the situations in which you may be eligible for a refund and how refunds are processed for food and grocery orders placed through the Foodzoid app.

1. When You Are Eligible for a Refund

You may be eligible for a full or partial refund in the following situations:

• Order not delivered: your order was marked delivered but never reached you.
• Wrong items: you received items that do not match your order.
• Missing items: one or more items from your order were missing.
• Quality issues: the food or grocery items were spoiled, damaged, or unfit for consumption on arrival.
• Order cancelled before preparation: you cancelled an order that the restaurant or store had not yet started preparing (see our Cancellation Policy).

2. When Refunds Are Not Provided

• You provided an incorrect or incomplete delivery address.
• You were unavailable to receive the order after multiple contact attempts.
• You cancelled an order after the restaurant or store had already begun preparing it.
• Minor differences in taste or presentation that are a matter of personal preference.
• Claims raised after the time window specified below.

3. How to Request a Refund

To request a refund, please report the issue within 24 hours of delivery through one of these channels:

• In-app support or the "Help" section of your order.
• Email: support@foodzoid.in
• Rath (call / WhatsApp): +91 8429974173
• Mahoba (call / WhatsApp): +91 8004528251

Please include your order ID and, where possible, photos of the issue. This helps us resolve your request faster.

4. Refund Method & Timeline

• Prepaid orders (UPI / Card / Wallet): approved refunds are credited back to your original payment method, typically within 5–7 business days, depending on your bank or payment provider.
• Cash on Delivery (COD) orders: approved refunds are issued to your Foodzoid wallet or via another method agreed with our support team.

Once a refund is approved, you will receive a confirmation. The exact time to reflect in your account depends on your bank or payment provider and is outside our control.

5. Partial Refunds

If only part of your order is affected (for example, one missing or damaged item), we may issue a partial refund corresponding to the value of the affected items.

6. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

7. Contact Us