Cancellation Policy

Last updated: October 13, 2026

We understand that plans change. This Cancellation Policy explains when you can cancel an order placed through the Foodzoid app and what happens to your payment when you do.

1. How to Cancel an Order

You can cancel an order directly from the "My Orders" section of the Foodzoid app. If you need help, contact our support team by phone or WhatsApp — Rath: +91 8429974173, Mahoba: +91 8004528251.

2. Cancellation Before Preparation

If you cancel before the restaurant or store has started preparing your order, you can cancel free of charge. For prepaid orders, you will receive a full refund in line with our Refund Policy.

3. Cancellation After Preparation Begins

Once a restaurant or store has started preparing your order, it cannot be cancelled free of charge, because the items have already been made especially for you. In this case:

• A cancellation charge up to the full order value may apply.
• Prepaid amounts may be non-refundable, in part or in full, depending on how far the order has progressed.

4. Cancellation After Dispatch

Once your order has been handed to a delivery partner and is out for delivery, it generally cannot be cancelled. If you are unavailable to receive the order, no refund will be provided.

5. Cancellations by Foodzoid

In some situations we, a restaurant, or a store may need to cancel your order — for example, if an item is out of stock, the store is closed, your address is outside the delivery zone, or due to circumstances beyond our control. If we cancel a prepaid order, you will receive a full refund.

6. Refunds for Cancelled Orders

Refunds for eligible cancellations are processed according to our Refund Policy. Prepaid refunds are typically credited back to the original payment method within 5–7 business days, depending on your bank or payment provider.

7. Changes to This Policy

We may update this Cancellation Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

8. Contact Us